Refund policy

This Refund Policy was published on 27 October 2022

Subject to the applicable law and to this Refund Policy conditions, you may be eligible to receive a full refund within 14 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.

No refund will be issued after 14 days have elapsed since the purchase date.

No refund will be issued in case the user has lost its login and\or password.

No refund can be issued to a user in case the reasons for a refund are completely beyond our control. They include, but are not limited to:

  • You do not have Internet access;
  • a user does not follow the installation guidelines of our customer support team via email or telephone call;
  • a user does not accept technical assistance;
  • personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Services were not used, etc.).

We do not accept refunds based on individual sensitivities or intolerances. If you believe that you for some reason deserve a refund of a prior membership fee, please email [email protected]

All requests for refunds must be made by the person who originally purchased the membership. All refunds are processed from Monday to Friday from 9:00 to 19:00. In order to receive a refund, please contact our support via email [email protected]